Terms of Service.

Effective date: October 29, 2026

1. Acceptance of These Terms

These Terms of Service (“Terms”) apply to your use of techprorepairsllc.com (the “Site”) and to the services provided by TechProRepairs, LLC (“TechProRepairs,” “we,” “us,” or “our”), 218 Plank Rd, Waterbury, CT 06705. By using the Site, requesting a quote, leaving a device with us, purchasing a service, or joining a Tech Care membership, you agree to these Terms. If you do not agree, please do not use the Site or our services.

2. Our Services

We offer computer repair, security camera installation, basic computer classes, and website design, along with the Tech Care monthly memberships described below. Specific services, pricing, timelines, and deliverables may be confirmed with you in a quote, estimate, or separate agreement. If a separate written agreement covers a project (for example, a website design or camera installation project), that agreement controls where it conflicts with these Terms.

Quotes and estimates are based on the information available at the time. If we find additional problems or the work changes, we will contact you before performing work beyond what you approved.

3. Your Data and Backups

You are responsible for backing up your data before bringing a device to us or before any remote, in-home, or in-shop service. Repairs, diagnostics, software work, and hardware replacement carry an inherent risk of data loss. Unless we have agreed in writing to perform a data backup or data recovery service, we are not responsible for any loss or corruption of data, software, settings, or files.

You also confirm that you own the device or are authorized to have it serviced, and that you have the right to any software installed on it.

4. Repairs and Liability

We perform our work with reasonable care and skill. However, devices brought to us may already have hidden damage or defects (such as liquid damage, prior repairs, or failing components) that can cause further failure during or after service. We are not responsible for pre-existing conditions or for failures of parts or components that we did not repair or replace.

To the fullest extent permitted by law, TechProRepairs will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of use, lost profits, or business interruption, arising out of or related to our services or the Site. Our total liability for any claim related to a service will not exceed the amount you paid us for that specific service.

5. Warranty

Where a repair or installation includes a warranty, the warranty terms and period will be provided to you at the time of service. Any warranty covers defects in our workmanship and, where applicable, parts we supplied, and does not cover physical damage, liquid damage, misuse, accidents, software issues unrelated to our work, normal wear, or repairs or modifications made by anyone other than TechProRepairs. Parts may also be covered by their manufacturer’s warranty.

Except for any warranty expressly provided in writing, and to the extent permitted by law, our services and the Site are provided “as is,” without other warranties of any kind, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

6. Unclaimed and Abandoned Devices

Please pick up your device promptly after we notify you that it is ready, or that it cannot be repaired. If a device is not picked up within 90 days after we notify you, and after reasonable attempts to contact you using the contact information you gave us, the device will be considered abandoned. To the extent permitted by Connecticut law, we may then recycle, dispose of, or otherwise handle the device, and you may remain responsible for any unpaid charges.

7. Tech Care Memberships: Billing and Cancellation

Tech Care memberships are monthly subscriptions purchased through Stripe Payment Links:

• Lite: $19 per month
• Plus: $39 per month
• Pro: $79 per month
• VIP: $129 per month

Automatic renewal. Your membership renews automatically each month, and your payment method will be charged the plan price at the start of each billing period until you cancel.

First-month offer. First-time customers may receive their first month for $9 using a promotional code at checkout. After the first month, the regular monthly price of the selected plan applies. The offer is limited to one per customer and one per household, and cannot be combined with other offers unless we say otherwise.

Cancellation. You may cancel at any time, with no long-term contract, by calling us at (203) 397-6555 or visiting our shop at 218 Plank Rd, Waterbury, CT 06705. Cancellation stops future renewals. Your benefits continue through the end of the billing period you already paid for.

Refunds. Membership fees are generally non-refundable. We do not provide prorated refunds for partial months. Any refund is at our discretion.

Failed payments. If a payment fails, your membership benefits are paused until payment is successfully made. We may cancel a membership with an unpaid balance.

Changes. We may change membership plans, benefits, or prices. We will give you reasonable advance notice of any price change, and you may cancel before it takes effect.

8. Membership Plans & Fair Use

Each Tech Care plan includes only the benefits listed below. Benefits that are not listed are not included and are billed at our regular rates.

Who and what is covered

• A membership belongs to one membership holder. Benefits apply only to the membership holder’s own devices and household, and are not transferable to another person, household, or business.
• Memberships are for personal and home use. Business use and business accounts are available only by separate agreement.

Monthly allowances

• Remote sessions, in-home visits, pickups and drop-offs, and tune-ups are allowances for the stated period. Unused allowances do not roll over to a later month and have no cash value.
• Benefits cannot be exchanged for cash, credit, or other services.

Discounts, diagnostics, virus removal, and tune-ups

• The 10% repair discount applies to labor only, unless we state otherwise in writing. Parts are charged at the regular price.
• Diagnostics, virus removal, and tune-ups do not include parts, hardware replacement, or data recovery, which are quoted and billed separately.
• Priority and same-day priority mean we will schedule members ahead of non-members when possible. They are not a guarantee that a repair will be completed the same day, which depends on parts, the type of repair, and availability.

Remote support sessions

• Each remote support session is limited to up to 1 hour. Time beyond 1 hour is billed at our regular rates.
• Remote support requires a working internet connection and your permission to access the device. Some problems cannot be fixed remotely and may require an in-shop or in-home service.

In-home visits and pickup & drop-off

• In-home visits and pickup & drop-off are available within 10 miles of our shop at 218 Plank Rd, Waterbury. Locations beyond 10 miles may carry a travel fee, which we will tell you about before the visit.
• Each in-home visit is limited to up to 1 hour. Time beyond 1 hour is billed at our regular rates.
• Visits must be scheduled in advance, during our business hours, and are subject to availability. Please give us reasonable notice if you need to reschedule.

VIP unlimited remote support: fair use

“Unlimited” remote support is intended for the normal, everyday tech needs of one membership holder and their household. It does not include continuous or ongoing monitoring, standing “on call” support, back-to-back sessions used to replace a full-time technician, or business-scale or commercial use (for example, supporting employees, clients, or a business network). Each session remains subject to the 1-hour limit above. If we determine that usage is excessive or outside the intended scope, we may limit the number or length of sessions, ask you to move to a business arrangement, or bill additional time at our regular rates.

Abuse and misuse

We may refuse service, suspend benefits, or cancel a membership in cases of abuse of membership benefits, fraud, payment disputes made in bad faith, sharing a membership with others, or abusive, threatening, or harassing behavior toward our staff. If we cancel a membership for these reasons, refunds are at our discretion.

9. Use of the Website

You agree to use the Site only for lawful purposes and not to interfere with its operation or security. The Site’s content, including text, graphics, and logos, belongs to TechProRepairs or its licensors and may not be copied or used without our permission. Information on the Site is provided for general purposes and may change without notice.

10. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless TechProRepairs, LLC and its owners and employees from claims, losses, and expenses arising from your violation of these Terms, your misuse of our services, or your lack of authority to have a device or software serviced.

11. Governing Law

These Terms are governed by the laws of the State of Connecticut, without regard to its conflict-of-law rules. Any dispute arising out of these Terms or our services will be brought in the state or federal courts located in Connecticut, and you consent to the jurisdiction of those courts.

12. Changes and General Terms

We may update these Terms from time to time by posting the updated version on this page and changing the effective date above. Your continued use of the Site or our services after an update means you accept the updated Terms. If any part of these Terms is found unenforceable, the rest will remain in effect. Our failure to enforce any provision is not a waiver of it. Our Privacy Policy explains how we handle personal information.

13. Contact Us

Questions about these Terms, or want to cancel your membership? Call, email, or visit us: